Question 1

What is the minimum order quantity?

Accepted Answer

Minimum orders start at 200 sets for amenity sets and 500 units for individual miniatures. Professional 300 ml products start at 48 units. Smaller trial orders can be arranged for new partners.

Question 2

Can we add our own branding?

Accepted Answer

Yes. Labels, gift boxes, soap wraps and trays can carry your property name or logo. We provide a digital proof before production. Custom branding is available from 500 units.

Question 3

What are the lead times?

Accepted Answer

Standard products ship within 5 to 10 working days inside Morocco. Custom branded orders take 3 to 4 weeks from proof approval. International shipping times depend on the destination.

Question 4

Do you provide samples?

Accepted Answer

We send a sample kit to hospitality professionals on request. Use the Request Catalog form and mention that you would like samples.

Question 5

Do you ship outside Morocco?

Accepted Answer

Yes. We ship to Europe, the Gulf and North America. Duties and taxes are the responsibility of the buyer. Ask for a quote with your delivery address.

Question 6

Are the products cruelty free?

Accepted Answer

All formulas are cruelty free and made in Morocco with natural ingredients such as argan oil, orange blossom water and ghassoul clay.

Question 7

Which sizes are available?

Accepted Answer

Miniatures come in 15 ml, 20 ml and 30 ml. Soaps in 15 g, 30 g and 50 g. The professional line comes in 300 ml pump bottles with 1 L refills.

Question 8

What are the payment terms?

Accepted Answer

New partners pay 50% at order confirmation and 50% before dispatch. Account terms are available after the third order. We accept bank transfer in MAD, EUR and USD.

Frequently asked questions

Ordering

Custom branding

Shipping

Products

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